Looking for a Zendesk Alternative? Check Out Intercom + LTVplus

An AI chatbot’s ability to understand and respond to user needs is a key factor when assessing its intelligence, and Zendesk bots deliver on all fronts. They help businesses provide better AI-powered conversational commerce and support. With familiar customization tools, you can easily tailor the look and feel. The design of the interface is fresh and clean and the user dashboard offers a lot of information. Once you login you’ll notice that the interface is pretty intuitive and easy to use. Companies looking for a more complete customer service product–without niche bells and whistles, but with all the basic channels you want–should look to Zendesk.

In addition, Intercom offers omnichannel inbox, robust reporting, and automated workflows. Zendesk has strong positive reviews especially since the software has mobile apps for access. Though some complained that it’s not easy to check the tickets using the apps.

Product Feature Comparison

The Intercom versus Zendesk conundrum is probably the greatest problem in the customer service software world. They both offer some state-of-the-art core functionality and numerous unusual features. Basically, if you have a complicated support process, go with Zendesk, an excellent Intercom alternative, for its help desk functionality. If you’re a sales-oriented corporation, use Intercom for its automation options. Both tools can be quite heavy on your budget since they mainly target big enterprises and don’t offer their full toolset at an affordable price.

This gives your team the context they need to provide fast and excellent support. For very small companies and startups, Intercom also offers a Starter plan–with a balanced suite of features from each of the above solutions–at $74 monthly per user. Zendesk for Service, a customer service solution, provides unified customer-facing communication channels, self-service, collaboration, customer routing, and analytics–all organized in one dashboard.

Intercom vs Zendesk

However, you can connect Intercom with over 40 compatible phone and video integrations. In a nutshell, none of the customer support software companies provide decent assistance for users. Zendesk also has an Answer Bot, which instantly takes your knowledge base game to the next level. It can automatically suggest relevant articles for agents during business hours to share with clients, reducing your support agents’ workload. Intercom is more for improving sales cycle and customer relationships, while Zendesk has everything a customer support representative can dream about, but it does lack wide email functionality. On the other hand, it provides call center functionalities, unlike Intercom.

One of the things that sets Zendesk apart from other customer service software providers is its focus on design. The company’s products are built with an emphasis on simplicity and usability. This has helped to make Zendesk one of the most popular customer service software platforms on the market. You can create an omnichannel CRM suite with a mix of productivity, collaboration, eCommerce, CRM, analytics, email marketing, social media, and other tools. Both app stores include many popular integrations, such as Salesforce, HubSpot, Mailchimp, and Zapier.

Integrate Zendesk with Intercom

By integrating both APIs, you empower sales and support teams with real-time customer insights, fostering improved communication and a superior customer experience. There are many features to help bigger customer service teams collaborate more effectively — like private notes or a real-time view of who’s handling a given ticket at the moment, etc. At the same time, the vendor offers powerful reporting capabilities to help you grow and improve your business. Why don’t you try something equally powerful yet more affordable, like HelpCrunch? Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises.

Zendesk is a customer service software company that provides businesses with a suite of tools to manage customer interactions. The company was founded in 2007 and today serves over 170,000 customers worldwide. Zendesk’s mission is to build software designed to improve customer relationships. Zendesk, unlike Intercom, is a more affordable and predictable customer service platform.

Their chat widget looks and works great, and they invest a lot of effort to make it a modern, convenient customer communication tool. So when it comes to chatting features, the choice is not really Intercom vs Zendesk. The latter offers a chat widget that is simple, outdated, and limited in customization options, while the former puts all of its resources into its messenger. The Zendesk chat tool has most of the necessary features like shortcuts (saved responses), automated triggers, and live chat analytics. Whether you’ve just started searching for a customer support tool or have been using one for a while, chances are you know about Zendesk and Intercom. The former is one of the oldest and most reliable solutions on the market, while the latter sets the bar high in terms of innovative and out-of-the-box features.

We hope that this Intercom VS Zendesk comparison helps you choose one that matches your support, marketing, and sales needs. But in case you are in search of something beyond these two, then ProProfs Chat can be an option. So, whether you’re a startup or a global giant, Zendesk’s got your back for top-notch customer support. Zendesk lets you chat with customers through email, chat, social media, or phone.

Zendesk or Intercom: Team communication

When integrating data, you can fill some Intercom fields that don’t have corresponding Zendesk fields (or vice versa) with constant values. You can use lookup mapping to map target columns to values, gotten from other target objects depending on source data. Operation is executed in a cloud automatically on schedule or manually at any time. And there’s still no way to know how much you’ll pay for them since the prices are only revealed after you go through a few sale demos with the Intercom team.

Set triggers to target particular audiences at the right time, utilize carousels as part of a communication campaign, and compare carousels with A/B testing. For the “/API endpoint” block, we are now supporting parameter rearranging. Just add your API params and click on the 3 vertical dots on the left side of the param box and drag them around.

You can set business rules, SLA, and ticket routing based on the agent’s skills, language, and expertise. Each message will have identifiers so that they will be easy to recognize at a glance. As a result, you’ll be able to see the sender, anyone who replied, and the dates of their interaction. As well as Intercom, it allows sharing of private notes with other support agents. To begin with, communication with customers is important these days. Without proper channels to reach you, usually, customers will take their business elsewhere.

If you’re installing the Upscope app for Zendesk Support then you need to have “Show Lookup Code” enabled in your Upscope Co-browsing settings. Get a personalized tour on any of our products from our product experts. While Intercom does not offer free trials, they do offer demo versions of each plan.

• Thus, the inbox is used to refer tickets to other agents who can solve them.
• Unito lets you turn Intercom conversations into Zendesk tickets and vice-versa with automated, 2-way updates.
• Zendesk and Intercom are robust tools with a wide range of customer service and CRM features.
• When a conversation is found in Intercom, create a ticket in Zendesk and keep both in sync.

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